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Reviews

I am a real estate investor, I need to replace two furnaces in a 8000square foot house. After I did enough research online, I decided to hire Integrity Energy System to do the job which included Two XC95m furnaces with (8) zones, (8) thermostats, (2) CleanEffects filter systems, (2) HVAC surge protectors, and (2) 10 year parts and labor warranties. Included the 3% cash discount.

The product is the best, the bid is competitive, and the work they have done is outstanding.

I am very impressed by the team work of this company. Every one worked in this house has his specialty. Bryson is good at installing the furnace, Matt is an expert of WIFI thermostat, Rob is very knowledgeable, and he can solve all the problems. Gregg is an excellent sales professionals, he chose the right product for this big house. We are very happy with their work.

Integrity Energy was quick to respond when I called Gregg at 9:00pm when our two furnaces were not working. They showed up the next day and replaced two furnaces and make them work. Bryson and Rob worked from 10:00am to 8:00pm on Friday until the new furnaces can heat the house. Honestly, our house heating system is complicated, Rob and his team fixed the old duct work, changed all the dampers, make the whole system work perfectly.

IES team work in this house more than 5 days, fix all the old problems they found, in the final test, Matt found one small part did not respond well, and he told me that the company had ordered the new parts replacement, once it arrived, he would come by and replace it. And he did it. I am very impressed by their work ethic --INTEGERITY.

- Mimi X. - Bellevue (residential) 2/2015

We added a new 1500 sf office space to conduct our workshops and needed some heating. After contacting Integrity we were given a great quote on a radiant floor system. We were in a time crunch for upcoming event, and Tyler came right out and had us hooked up in a couple of days. The systems works wonderful and the new office space feels very comfortable. It was a pleasure working with such a professional company and would highly recommend them to anyone looking for HVAC.

- Teri P - Maple Valley/ Issaquah (Light Commercial) 3/2015

Excellent service from quote right through to installation. Our quote was quickly and efficiently conveyed to us by Taylor, and he gave us an install date for our boiler. Thankfully, he beat that date by 2 days. We needed showers! Tyler and Levi installed it, showed us how to operate things, and left the place immaculate. I'm so glad we went with them, the other quote we were given was nearly twice the price. Ready for winter.

- Lily - W Tacoma (residential) 9/2014

These guys are great. We were referred to them through the Community Power Works (CPW) program, after being bumped around from different contractors due to the somewhat unique nature of our project (We were looking to upgrade from our current single water heater-based, hydronic heating system).

We consulted with Taylor (one of the owners) and he was on time, courteous and very informative, and honest about our options.

We decided to work with them and were happy with the experience and results. The main installer Josh was very courteous and very orderly in his work. Taylor was very helpful in the final walk-through of the project and patient in answering all our questions on our new system. So far, we are very pleased with it. They even helped sort out an issue with a rebate with CPW! A pleasant experience overall.

- Werlindo - Seattle (residential) 6/2014

We have been extremely happy with Integrity's equipment (Trane dealer) and service (today Braxten completed annual maintenance of our system). Trane heat pump has worked very well and is so efficient that it significantly reduced our utility expenses -- the system will pay for itself in less than 5 years. The few times we have needed them for emergencies they responded quickly and solved the problem.

- Phillip H – Issaquah (Residential) 7/2014

When the heat pump went out in our offices, Taylor at Integrity was very helpful in gathering information on the phone and providing clear instructions about how to temporarily cope with the problem and prepare the heat pump for efficient repair the next day. Levi was out the first thing next morning (at 8:00 AM). He was remarkably efficient and offered clear communication about the problem, its remedies, and its future prevention. The repair was quick and cost less than I'd anticipated, and the service was friendly and professional. And, the work space was left cleaner than when Levi started. I will definitely use Integrity Energy Systems again, for office and home.

- Fred P – Seattle (residential) 8/2014

My furnace stopped working Saturday, called these guys Sunday they were in and out in less than an hour Monday morning. Just AWESOME!

- Kirsten A – Lynnwood (Residential) 11/2012

These guys have been great. At a realtor, I sometimes need contractors to give me an opinion for what work on a home might cost. Recently I needed to call on these guys twice. They came out quickly and gave me a no nonsense estimate for the work. Even when it was news my client probably wouldn't want to hear, they didn't sugar coat anything. I appreciate the honesty. Integrity isn't just their name, it’s a business model they take seriously. You guys are officially on speed dial. Talk to you soon.

- Rob G – Seattle (residential) 9/2012

I absolutely picked the best HVAC installer in the Seattle area. Trane listed IES as one of their certified installer. I requested estimates from all certified Trane companies in the area and they beat everybody prices. They even beat Costco's comparable Lennox prices even with discounts and rebates. I picked XL 15I and that unit is very efficient and quiet. Taylor and the rest of his team are very knowledgeable and accommodating. They addressed all my problems in a timely manner. So glad I found them.

- John K – Renton (residential) 4/2015

Integrity Energy Services installed my sweet new Trane XV95 along with the Trane Clean Effects electronic filter. They showed up on time and did a great job!...and for a decent price. I opted for the Northridge earthquake gas shut off valve and the Honeywell Prestige 2.0 color thermostat with remote thermostat and outside temp sensor. I have a rental apartment downstairs and my tenant now has a way to control the temperature in the house with this remote when I'm not home!...This is a nice, nice setup! Brandon from Integrity came by a few days after the install to do a walk through with me to make sure I understood how everything worked, including the thermostat and filter. Everything works great, my house is warm and toasty and the air is clean! Brandon recommended the Trane Clean Effects filter, due to the fact that I have allergies...and it was so worth the extra cash! Anyway, bottom line is this...Integrity Energy Services is a young company but they have years and years of combined experience installing heating systems. They are also trained and certified at the factory by Trane. Okay, I couldn't be happier with this system and Integrity Energy Services. The installers Josh and Jason did a great job and left no mess. My renter is very happy as well!

- Kevin B – Seattle (residential) 4/2012

Replaced a 75 Gallon Water heater with a High Efficiency (97%) Phoenix Light Duty 50 gallon water heater
It went great. Working with Braxten was a pleasure.
We got a quote for 3 different water heaters. Two on demand tankless and one high efficiency tank.
The crew took the whole day as they needed to remove the old water heater and install all new venting, gas lines for the new high efficiency heater.
We decided on getting something more expensive than a traditional water heater as gas is one of our biggest utility expenses. We feel that this new unit will last a very long time and use very little energy to heat water.

- Omar S – Seattle (Residential) 12/2014

Integrity Energy Systems (IES) contacted us through the CPW program to bid on various home efficiency upgrades (furnace, water heater, insulation and sealing.) Taylor took ample time to help us debate which upgrades were cost effective, which upgrades we could do ourselves and what would yield us the largest savings. We never felt rushed and Taylor’s technical knowledge of IES’s services and products was impressive. Taylor helped us narrow the scope to a reasonable level, a heat pump replacement for our oil furnace, while allowing me to perform the necessary electrical improvements to save on cost.

Taylor continued to work with us via email selecting options and debating additional scope (new electrical service and new ducting.) He even made multiple trips out to our home at our request to answer questions and evaluate equipment placement options. In the end IES ensured that deadlines were met for both rebates and financing, as well as subcontracted electrical upgrades through As You Wish Electric that we were able to finance as one project.
Scott performed the installation and did an excellent job locating the outdoor unit as close to the house as possible per my request. The job took two days and my yard and basement were left clean during and after the work. Scott was very knowledgeable of the system, performed a very clean installation with the existing ductwork, and walked us through the new thermostat and how to disassemble our old oil furnace (we decided to keep it for my parents' rental home that has a 80 year old furnace.) He stayed until 7pm on a Friday night to ensure the job was completed on time. We were up and running with AC for the weekend.

Taylor performed a final walk through the following week and reviewed the permitting process to close the job out. Our SureStart hard-start kit was out of stock and Taylor left the job open to assure that the installation would occur once they were available. Part of the CPW program included a Quality Assurance inspection which discovered from a part number inspection that the incorrect size heat pump had been installed (Was 3.0ton, should be 2.5ton.) The problem was caused by a paperwork error with an incorrect copy/pasted part number. Taylor confirmed via run times that the unit was oversized and scheduled a replacement for the following week.

However, there was a breakdown in communication regarding the permit inspection process. Requests via Integrity for final inspection were lost in emails. When I followed up six months later, I was assured the inspection would be scheduled according to my request. I took a day off work and waited, no inspector showed and a phone call to the city revealed no inspection had been requested. Frustrated, I scheduled the inspection myself and coordinated directly with the inspector; the installation passed inspection without issue.

- Matthew Ahl – Seattle (Residential) 7/2013

Unlike two of the other companies that came to do estimates Integrity Systems provided a written estimate the day they came. Greg Graves was professional and answered all of my questions and helped me receive the rebate available through Seattle City Light. He followed up regularity to insure things got done in a timely manner.

The work was performed by two excellent technicians and took great care to make sure that appearance of the equipment blended in with the exterior of my house. They cleaned up, instructed me on how to operate the system. The Mitzubisbishi system is wonderful. Extremely quiet and what a joy to have air conditioning. I cannot say enough good things about this company and this system of ductless heating. I would recommend this company with NO reservations!

- Charie Middlekoop – Seattle (Residential) 5/2014

Replaced an existing heat pump and air handler.
Taylor took the time to understand our house before making a bid. He shared his knowledge with us and we learned more about our house. We are happy with the functionality and looks of the final product. Will recommend to others.

- Sandy M – Seattle (Residential) 3/2013

"Thank you for the great service you provided in advising on and installing the heat pump in our West Seattle home. Everyone we dealt with on your team was professional, knowledgeable, responsive, courteous—and patient with our many questions. Thank you!"

- Kathy Humphrey

"Hi Jason and Brandon! I wanted to thank you for coming to the rescue with my warranty issue via another company. The Trane Rep you contacted for me really helped too! I will be shouting Integrity Energy Systems IS AWESOME from this moment forward…you have definitely proven that to me! Blessing to you both. Tami :))"

- Tami Carney Zinsli

"They ordered the units that would fit into my per-existing spaces and came when the units arrived. They worked with us to install the units as the rooms were available so we did not have to have any rooms that we could not book. They did a very professional job on the installations, clean up was extraordinary, and they instructed the staff on the use and care of the units. They took the old units away so I did not have to worry about how to get the units taken care of properly. I will need 10 more units next year and will certainly call Integrity Energy Systems to do the job!"

- Cindy Hassinger, Leavenworth, WA

"These guys are the real deal. Glad I found them via Yelp! I have a furnace that was installed & serviced by Ballard Natural Gas for many years. Funny enough, the same technician who has serviced the unit now works for Integrity. They were good communicators, on time, mellow, and easy to do business with. I prefer Integrity than dealing with the BNG home office. My new HVAC company!"

- Kristin E. Seattle, WA 11/12/2012

"These guys have been great. At a realtor, I sometimes need contractors to give me an opinion for what work on a home might cost. Recently I needed to call on these guys twice. They came out quickly and gave me a no nonsense estimate for the work. Even when it was news my client probably wouldn’t want to hear, they didn’t sugar coat anything. I appreciate the honesty. Integrity isn’t just their name, its a business model they take seriously. You guys are officially on speed dial. Talk to you soon."

- Rob G. Seattle, WA 9/25/12

"Their name 'integrity' is no joke. These guys are not only very responsive but they really go above and beyond to satisfy the customer."

- Carrie P. Seattle, WA 9/11/12

"Integrity Energy Services installed my sweet new Trane XV95 along with the Trane Clean Effects electronic filter. They showed up on time and did a great job, and for a decent price. I opted for the Northridge earthquake gas shut off valve and the Honeywell Prestige 2.0 color thermostat with remote thermostat and outside temp sensor. I have a rental apartment downstairs and my tenant now has a way to control the temperature in the house with this remote when I’m not home! This is a nice, nice setup! Brandon from Integrity came by a few days after the install to do a walk through with me to make sure I understood how everything worked, including the thermostat and filter. Everything works great, my house is warm and toasty and the air is clean! Brandon recommended the Trane Clean Effects filter, due to the fact that I have allergies…and it was so worth the extra cash! Anyway, bottom line is this…Integrity Energy Services is a young company but they have years and years of combined experience installing heating systems. They are also trained and certified at the factory by Trane. Okay, I couldn’t be happier with this system and Integrity Energy Services. The installers Josh and Jason did a great job and left no mess. My renter is very happy as well!"

- Kevin B. Seattle, WA 4/9/12

"Did business with them they are good honest guys"

- Robert W. Seattle, WA 12/2/11

"Appointment was made and the service technician arrived on time. He explained the totality of the work to be done, including the gas pressure check. He thoroughly cleaned the furnace and found no adjustments were needed."

- John Siegfried

"High quality operation. Very responsive to customer needs. High desire to have everything done right and as promised with actions to back it up. They did an excellent job on a difficult installation with great followup. Customer service is outstanding. No hesitation in recommending them."

- Dale Tuvey

"Excellent work, very professional, and quick to follow up regarding any questions or concerns I had—including a site visit a few days later for a general checkup."

- Haven Ley

"My furnace was down. Jason the owner is the person to talk to you. He sent a tech out that day, a part was ordered and fixed the next day."

- Kenneth Bonnem

“I would not hesitate to recommend IES to my friends. They are conscientious, responsive, and skilled. I’m a happy customer.”

- Jeani Littrell-Kwik 11/9/12

“Everyone we saw was very courteous. Install was on-time, & completed as promised. Price was quoted. And the area was as clean afterward as before they started.”

- R. Jan Perry 10/12/12

“its more quiet then we expected”

- Linette Demers Seattle 11/8/12

“Quick Efficient, Professionals”

- Susan Shaffer Seattle 12/2/12